Refund policy

At WHIMSYTRAIL LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 14 days of the delivery date.

Items must be unused, undamaged, and in their original packaging.

A valid proof of purchase is required to process any return.

Non-Returnable Items

• Used, damaged, or altered products
• Clearance or sale items (unless received defective)
• Items returned after the 14-day return window

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method.

Refunds may take 5–7 business days to reflect, depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can assist you promptly.

How to Initiate a Return

To start a return or refund request, contact us at:

📧 care@whimsytrail.com